SHIPPING

WHERE IS MY ORDER?

• All orders will ship within 4-6 business days.

• We are a small business and we fulfill orders as fast as we can. Please give us grace on processing delays and shipping times that are out of our control. 

 

There is an increased number of shipping delays with USPS. Thank you for your patience and understanding. The processing times detailed below are NOT guaranteed at this time. 

We know you will be anxiously waiting for your package to arrive to your front door, so please read below to help guide you through the shipping process. Our customers are our number one priority and we want to make sure your order is shipped to you as soon as possible!

PLEASE NOTE: orders ship for FREE over $35!

 

 When will my order ship?

All orders will be processed within 4-6 business days. Standard shipping is USPS Ground Advantage. Our friends at USPS pick up our shipments at the end of each business day. Once the package is on the truck, there is a 3-6 business day estimated arrival time. However, these orders do NOT have a guaranteed delivery date. Shipping may exceed 6 days due to transit delays and USPS not delivering on Sundays or holidays.

*Please note that Heyluckyduck also does not ship on Saturdays, Sundays, or holidays.

*While we will do all that we can to ensure your order is delivered on time, Heyluckyduck cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc. We are located in South Carolina.

 

NOTE THAT IF YOUR ORDER INCLUDES A PREORDER ITEM, IT WILL NOT SHIP UNTIL DATES INDICATED IN PRODUCT DESCRIPTION OF THE ITEM.

 

How do I know the status of my order?

Once your order has been placed, you will receive a confirmation email. Then, once your order starts being processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by clicking the hyperlink in your email or by tracking your number at usps.com. 

**please note that USPS tracking is more reliable than the Shop App

 

Can I make changes to my shipping address after I place my order?

Once you receive our email stating that your order is processing, Heyluckyduck is unable to make any changes or modifications to an order, as we begin working on shipping your order immediately.

However, if you notice your address is incorrect when you receive your confirmation email, please reach out to heyluckyduckco@gmail.com. We ask that in your email you include your first and last name, your order number and what changes need to be made.

 

What happens if my package is refused or sent back to the sender?

If your shipment is refused or returned to the sender, you will receive an email notifying you once the package arrives back to Heyluckyduck. If a package is returned due to an insufficient shipping address, the customer is responsible for the charge to ship the order again. This amount must be paid before items are re-shipped to the customer’s correct shipping address. Payments are emailed to customers through an online invoice.

You have 14 days after the email is sent to respond to Heyluckyduck before your order goes through the returns process for store credit. The original shipping charge will be subtracted from the store credit. If the customer opts to have the order refunded, the original shipping charge will be subtracted.