FAQS
How can I contact you?
email us at heyluckyduckco@gmail.com :)
THE MOST EFFICIENT WAY TO CONTACT US IS BY EMAIL - messages can easily get missed on our socials. Thanks!
Please give us at least 24 hours to respond to all emails and messages and we will respond to all weekend emails on Monday!
Is your website secure?
Yes, our site is secure. So glad you’re here!
Should I receive an email and tracking number after placing an order?
Yes, you will receive 2 separate emails. The first email confirms your order was received and is processing. Once your order has been completed, you will receive a second email with a tracking number. If you do not receive either of these emails, reach out via heyluckyduckco@gmail.com.
Order tracking has been stuck/my package is lost -- What do I do next?
Please reach out to your local USPS, FedEx, etc. for more information on your packages location. Please email heyluckyduckco@gmail.com for any extra help!
While we will do all that we can to ensure your order is delivered on time, heyluckyduck cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.
We offer and HIGHLY recommend purchasing shipping protection at checkout.
What do I do if my order item(s) arrive damaged?
If an item arrives damaged, please reach out to heyluckyduckco@gmail.com with a description and any photos you can take of the damaged item. From there we will evaluate the damage and make sure you are taken care of!
Do you restock tees that are sold out?
We may restock certain styles, but there is no guarantee that a sold out item will come back in stock. Sign up to know when a product launches or is restocked -- the more people signed up, the more likely we are to restock :)
Follow us on Instagram and/or Facebook @heyluckyduck because we do a lot of polls on what we should restock!
SALE ITEMS: Any item purchased at a discount of 25% off or more is automatically final sale. We can not return or exchange items purchased with this deep discount. Shop responsibly! Questions? email us at heyluckyduckco@gmail.com!